Terms of service

Terms of Service

OVERVIEW

This website is operated by Clovi. Throughout the site, the terms "we", "us" and "our" refer to Clovi. Clovi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our services.

SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction. You must not transmit worms, viruses, or destructive code. A breach or violation of any of these Terms will result in termination of access.

SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that content may be transferred over networks and modified to adapt to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service without written permission.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to do so.

SECTION 4 — MODIFICATIONS TO SERVICE & PRICING
Prices are subject to change without notice. We reserve the right to modify or discontinue the service without notice. We are not liable for modifications, price changes, or discontinuation.

SECTION 5 — PRODUCTS OR SERVICES
Certain products may only be available online and in limited quantities. Products are subject to return or exchange per our Refund Policy. We strive for accurate product representation but cannot guarantee screen-accurate color display. We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders.

SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse orders. We may limit or cancel orders placed under the same name, email, card, or address. You agree to maintain accurate account and payment details to ensure transaction completion.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to the terms of the third-party provider.

SECTION 8 — THIRD-PARTY LINKS
Third-party content may appear on our site. We are not responsible for the accuracy, legality, or quality of third-party content or sites. You agree to direct complaints or claims regarding third-party products to the third party.

SECTION 9 — USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS
By submitting content including comments, ideas, or suggestions, you grant us unrestricted rights to edit, use, publish, or distribute them. You agree submissions will not violate the rights of others or contain harmful or illegal materials. We may but are not required to monitor and remove content we deem inappropriate.

SECTION 10 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy at tryclovi.com/policies/privacy-policy.

SECTION 11 — ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability. We have no obligation to update information unless required by law.

SECTION 12 — PROHIBITED USES
You are prohibited from using the site for unlawful purposes, soliciting others to commit unlawful acts, violating laws or regulations, violating intellectual property rights, harassment or discrimination, submitting false or misleading information, transmitting malware, collecting personal information without consent, spamming or scraping, obscene or immoral purposes, or interfering with security features. Violation may result in termination of access.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service. Your use of the site is at your own risk. Products and services are provided "as is" and "as available." We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages. Liability is limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold Clovi harmless against claims or damages resulting from breach of these Terms or violation of law or the rights of others.

SECTION 15 — SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remainder remains valid.

SECTION 16 — TERMINATION
These Terms remain active until terminated by either party. You may terminate by ceasing use of the site and notifying us. We may suspend or terminate your account for violations.

SECTION 17 — ENTIRE AGREEMENT
These Terms constitute the entire agreement governing site use. Failure to enforce any right does not waive future enforcement.

SECTION 18 — GOVERNING LAW
These Terms are governed by U.S. law.

SECTION 19 — TERMS OF SALE

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT.

BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT AT LEAST 18 YEARS OF AGE OR LEGAL AGE TO FORM A BINDING CONTRACT WITH CLOVI, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE BY APPLICABLE LAW.

1. General
These terms and conditions apply to the purchase and sale of products through the Clovi website. These Terms are subject to change by Clovi without prior written notice at any time, in our sole discretion. Your continued use of this site after a posted change constitutes your acceptance of and agreement to such changes.

2. Order Acceptance and Cancellation
Your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion. After receiving your order, we will send you a confirmation email with your order number and details. Acceptance of your order and the formation of the contract of sale will not take place unless and until you have received your order confirmation email.

3. No Medical Advice
The material on this site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this site have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information provided by Clovi. Clovi does not make any guarantee that you will accomplish specific health or wellness goals. Results may vary depending upon factors unique to you and your child.

4. Prices and Payment Terms
All prices posted on this site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. We are not responsible for pricing, typographical, or other errors in any offer and we reserve the right to cancel any orders arising from such errors.

5. Shipments; Delivery; Title and Risk of Loss
We will arrange for shipment of the products to you. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

6. Refunds and Returns
Please refer to our Refund Policy at tryclovi.com/policies/refund-policy for full details on our 60-Day Money-Back Guarantee.

7. Electronic Communications
You consent to receive electronic communications from Clovi either by email sent to the address listed on your account or by communications posted on the site. You acknowledge that any such electronic communication shall satisfy any legal requirement that such communication be in writing.

8. Disclaimer of Warranties
EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CLOVI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability
UNDER NO CIRCUMSTANCES WILL CLOVI, ITS OFFICERS, EMPLOYEES, DIRECTORS, SUPPLIERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN NO EVENT WILL CLOVI'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID CLOVI IN THE LAST TWELVE MONTHS, OR IF GREATER, ONE HUNDRED DOLLARS ($100).

10. Goods Not for Resale or Export
You represent and warrant that you are buying products from the site for your own personal or household use only, and not for resale or export.

11. Privacy
Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products through the site.

12. Force Majeure
We will not be liable for any failure or delay in our performance under these Terms when such failure or delay is caused by circumstances beyond our reasonable control, including acts of God, flood, fire, earthquake, governmental actions, war, terrorist threats, riot, national emergency, pandemic, or telecommunication breakdown.

13. Governing Law and Jurisdiction
All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the United States.

14. Dispute Resolution and Binding Arbitration
ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THESE TERMS OR CLOVI'S PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE THAT YOU PURCHASED A PRODUCT BY CONTACTING US AT contact@tryclovi.com STATING YOUR NAME, THE PRODUCT YOU PURCHASED, AND YOUR INTENT TO OPT OUT OF ARBITRATION.

15. No Waivers
The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.

16. Entire Agreement
Our order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Questions and Support
If you have any questions about these Terms please contact us at contact@tryclovi.com.