Privacy policy

Privacy Policy

Last updated: August 16, 2026

This Privacy Policy describes how Clovi (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tryclovi.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at contact@tryclovi.com.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or purchase.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services. To do this, we may use cookies, pixels and similar technologies. Usage data may include information about how you access and use our Site, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services including Shopify, and our payment processors who collect payment information to process your payment and fulfill your orders. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account and purchases, create and maintain your account, and arrange for shipping and handle any returns or exchanges.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or text message, and to show you advertisements for products or services.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services.

Cookies
Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and our Services, to run analytics, and to better understand user interaction with the Services. We may also permit third parties and service providers to use cookies on our Site. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies. Removing or blocking cookies can negatively impact your user experience and may cause some of the Services to stop working correctly.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf including payment processing, data analytics, customer support, cloud storage, and shipping.
  • With business and marketing partners to provide services and advertise to you.
  • When you direct or request us to disclose certain information to third parties.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, or to protect the Services and the rights of others.

Third Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children's Data
The Services are not intended to be used by children to create accounts or make purchases, and we do not knowingly collect personal information directly from children. If you are a parent or guardian of a child who has provided us personal information, you may contact us to request deletion.

Security and Retention of Your Information
No security measures are perfect and we cannot guarantee absolute security. The length of time we retain your personal information varies based on account needs, legal obligations, and enforcement requirements.

Your Rights
Depending on your location, you may have rights such as the right to access, delete, correct, or port your personal information, the right to opt out of sale or sharing of your data, and the right to withdraw consent. You may exercise these rights by contacting us at contact@tryclovi.com. We will not discriminate against you for exercising these rights and will respond within the timeframe required by law.

International Users
Your personal information may be transferred, stored, and processed outside your country. If we transfer personal information out of Europe, we rely on recognized transfer mechanisms like Standard Contractual Clauses unless an adequate protection level is recognized.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at contact@tryclovi.com.